Email oddity just started Blank emails no subject or sender

[Cartaret1]

I have had a BT Mail account for ages  I have  started getting blank emails with no sender or subject matter on them what has changed. I can log in send and receive emails but this is just weird!

I have had problems with my outlook account which is why I am now using my gmail account in preference  to the BTMail  has BT done something at their end because I certainly havent and havent a clue how to sort this out..

[Christopher_G]

Hi @Cartaret1 

Are you logging into BT Webmail? If not, could you log in there to see is you see the same issue?

Here's a couple of things to check and try too:

Clear your browser cache and cookies if you're viewing mail in a browser. 

Check for email rules or filters that may have been created accidentally. 

In BT Mail, go to: Settings > Mail > Rules

Also check Blocked Senders and Auto Forward settings to make sure nothing unexpected has been configured.

Let us know if this helps please.

Chris
 

[Cartaret1]

The issue is in Outlook only -these weird emails dont appear on BT Webmail but do appear in my Outlook .

 I am not the only person according to forums with this issue.

I get a totally blank email - no sender no subject nothing ,, all I am doing is deleting them as and when they appear - there is nothing to click into and I would NEVER do that in any case.

[Peter_W]

Thanks @Cartaret1, so does nothing in Webmail match the timestamp of these emails, including in your spam / junk folder?

Just to be sure too, is your BT account the only email address linked with your Outlook client?

Peter

[Cartaret1]

On Outlook  I have 2 Gmail accounts and also an Oulook email that seldom gets used.

I have had all of these running in Outlook for years without any apparent issues - This idiocy only started very recently .

[Peter_W]

Thanks @Cartaret1, have you checked to ensure the emails are definitely coming through to the BT address rather than these other two addresses?

Have you tried checking if this happens with a different client, or through Outlook on another device, too?

Peter

[licquorice]

So, you have multiple accounts in Outlook and the mails don't appear in BT webmail but bizarrely you think the problem is a BT problem.

[Cartaret1]

Not really , I was looking for guidance   to discount BT as the source of the issue...

[gg30340]

Are you talking about the webmail service Outlook.com or the email client also known as Outlook?

If it is the email client known as Outlook which incarnation is it?

[Cartaret1]

The issue appears on the Outlook on my laptop... not on the web mail service.