With regards to your wife's email address, make sure you have not blocked it.
Log onto your BTMail account using a browser, not an email client/app, and then click on your username at the right hand side. Select "Settings" then go to the left hand side and select "Mail". Scroll down and click on "Blocked Senders".
Scroll down the list until you find the one you want to unblock and select it. Click on the small "Trash" symbol at the right hand side. It will only delete the email address from the blocked senders list not your contacts list.
As regards your second problem. If they are scam emails with attachments it is little wonder that your email account will not allow you to send them. Remove and delete the attachment then try and send the email.
