Email reply to address

[Purplemini]

When I use my bt mail on my laptop and send a mail the 'reply to' address is an old email address that I no longer use. How do I change this to default to my regular 'name@btinternet.com' address?

various searches suggest I can't do this but can't believe that is true! 

[gg30340]

How are you using your BTMail account on your laptop? Are you using a web browser or an email client or email app and  if so which one?

[Purplemini]

Hi- I am using a web browser. I just log in from bt.com

[gg30340]

The return email address should be the email address that you are sending the email from. If it is then there is no way to change that.

Log onto your email account using a web browser and click on your email address/user name at the top right hand side then click on "Settings".

How many email accounts are there?

Do you see the email account that you want to change. If you do are you able to edit it?

If it only shows the one email account and you can not edit it, which is how it should be, you will need to call BT Email Team 0330.1234.150 and report the problem to them if it does not have the same return email address as the email address that sent it .

[Purplemini]

just the one email address. when I am writing the message it has the correct email address in the sender/from place but I am guessing that as soon as the recipient clicks reply it changes to a totally different address

baffled

will have to contact BT wish me luck

[gg30340]

Is it all recipients or just the one?

If just the one the problem will be at their end.