Email

[Lesleyr1]

I can't log onto my email. I keep getting a message: 

Hmmm… can't reach this page

It looks like the webpage at https://prod-btemailauth.bt.com/81522fe7-47cf-4713-bdb7-b6f7bfe421a6/b2c_1a_rpbt_signin/oauth2/v2.0/... might be having issues, or it may have moved permanently to a new web address.

[Villafan1]

Same. I've experienced intermittent sign in problems over the last few weeks. I have to restart my laptop every time and/or clear the cache. This means I can't leave any tabs open for sites that require passwords. Really tedious. Fed up that this hasn't been resolved, because the issue has been mentioned several times on this forum, but 'distinguished sages' on replies seem to act as though it is normal to have to clear the cache all the time. Today, despite clearing the cache and restarting my laptop, I am unable to sign in at all. Would someone kindly flag this up? There are numerous reports on down detector, for several days now.

[JimG2]

I have this mesage

This site can’t be reached

The web page at https://prod-btemailauth.bt.com/81522fe7-47cf-4713-bdb7-b6f7bfe421a6/b2c_1a_rpbt_signin/oauth2/v2.0/... might be temporarily down or it may have moved permanently to a new web address.

ERR_SSL_UNRECOGNIZED_NAME_ALERT

[JimG2]

And to make matters worse, when I tried to register for the forum I was told I had been sent an email and needed to check the email to verify my email!! Thank goodness for the app.

[Cliff]

I've started getting the same message,i switched the pc off & started up  again but didn't help.I managed to get into MYBT but  it started acting up & shut me out.

[Lizaloo]

Same here.  Bizarrely, can still read emails on my phone, but can't log in on PC or laptop.  Yes, BT  please sort this asap?  Restarting PC hasn't helped.

[JimG2]

I can access MyBT but it is when I click the email link on the BT.com homepage that the error message shows. So, it's not as if I'm using my own saved link. I don't want to clear the cache unnecessarily but I'll try that later this evening is nothing happens. I've already switched the computer off and on.

[gerrib]

I've had both the error messages above, one on Edge and the other on Firefox. I couldn't access the app for a while either on wireless or mobile data but at least that seems to have been resolved.

[Leanne_T]

Hi everyone, 

Thanks for letting us know, our support team are aware of this and working to get this fixed.

Leanne. 

[mick60]

getting this message 

Hmmm… can't reach this page

It looks like the webpage at https://prod-btemailauth.bt.com/81522fe7-47cf-4713-bdb7-b6f7bfe421a6/b2c_1a_rpbt_signin/oauth2/v2.0/... might be having issues, or it may have moved permanently to a new web address.

ERR_SSL_UNRECOGNIZED_NAME_ALERT