Emails not syncing to third party apps

[nickatherton]

For the last 24 hours my emails haven't been syncing to third party apps (Typeapp/Thunderbird). I've also tried setting up BT in other mail apps and the connection times out. Is anyone else experiencing this problem ?

Thanks Nick

[gg30340]

If your email account is working when using webmail (using a web browser) it may be that there is a problem with the BT email server that you are connected to.

The best thing to do is nothing especially do not change passwords or delete your account and try setting it up again.

Just wait and see if the problem resolves it self. If it has not been resolved in 24 hours or if you are desperate to use an email app instead of a browser you could try turning your BT Hub off for about 30 minutes.

When it turned back on you will most likely have been issued with a new IP address and connected to a different email server.

[nickatherton · Accepted solution]

Thanks sorted now...turns out the VPN was causing the problem

[Ritu_D]

Hi @nickatherton 

Thank you for coming back and explaining how this was resolved. 

Take care 

Ritu