Error message: (6-1-3-1) ID (69FE539D01C2B6F4)

[Michael_D]

Thanks for the update @michaelndavies.

It could be anything from the IP address as @gg30340 mentioned above, or it could be the content of the email itself.

If you do see it happen again, please let us know.

Michael

[SimonChenery]

This keeps happening to me. I am currently away from home and sending by webmail from her mobile network based system

Simon

[Alex_H]

Hi @SimonChenery,

Welcome to the BT Community

When you say away from home, are you outside the UK? Is it happening to all your messages, or sending to specific mailboxes?  Have you been able to try sending from a different device? 

Alex

[SimonChenery]

I am staying at a friend's in UK. It seems to be at least 90percent of addresses with no obvious link to address content or titles. Tried changing headers, content etc without success. I think it has happened on more than one device

[Leanne_T]

Hi @SimonChenery 

Thanks for coming back to us. 

To get the email account looked into, please get in touch with our email support team. They can get this looked into further for you. 

Leanne.

[SimonChenery]

I cannot contact the email support team I just get sent round the houses and back. Never get to a way to contact anybody

[Leanne_T]

Hi @SimonChenery 

You can use the message us option on the contact us page, or call the number provided and the team will be happy to help. 

Leanne.