Getting logged out of email & unable to reset when away on holiday.

[Gilbot]

There's been several occasions when I've been on holiday, more specifically on a cruise using ship wifi that I get logged out of my email accounts, regardless of which app or browser I use. I'm told to input my password, that doesn't work, so then I have to reset which also doesn't work until I get back to UK. Weirdly it doesn't happen at start of holiday but usually several days in. It's suggested that my account has been compromised, I'm just assuming that my location at the time is the issue & is an inconvenience of going away. Would like to know if there is a fix for this issue (other than not going away!)?

Now I'm back in UK I have reset & email is working. 

[gg30340 · Accepted solution]

It will be because you are using it on the cruise where you will be getting different IP adresses from the different locations you visit during the cruise.

This will be seen by the BT security system as unusual and suspect your account has been compromised.

If you are using an email app/client the next time when on a cruise just try using webmail by logging on with a web browser.

[Gilbot]

Thank you. I thought it might be something like that. I will try your solution next time.