Looking to reset BTConnect Password

[napierarbroath]

Hello,

I am wondering if there is anyone that could please help me out as I am getting nowhere with a simple issue that is proving impossible to resolve.

I have a BTClick email and a BTConnect email address (BTClick is my original email - BTConnect was forced upon me by BT when BT changed how they operated the email)

MY BTClick email is working fine - My BTConnect password has reached its full mailbox but unfortunately I have forgotten the password.

I tried to reset it and I don’t have the option (contact administrator) I just wondered if anyone could assist? 

Many Thanks,

Maurice

[licquorice]

This is the BT residential forum, you need to post on the business forum.

https://business.forums.bt.com/

[sabbir4253]

For a BTConnect address, the reset process is separate from the normal BTClick/BT Email account. BT Business currently directs users to its password-reset process for @btconnect.com addresses.

If you’re getting “contact administrator” instead of being allowed to reset it, that’s worth mentioning to BT Business support because there have been similar BTConnect cases where the self-service reset wasn’t properly configured.

I’d avoid changing anything on the working BTClick account. Ask BT Business to reset/unlock the BTConnect mailbox specifically and confirm that the mailbox is still active.

Hopefully they can get this sorted without affecting the existing BTClick account.