Forum Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
NB4
Beginner

on ‎14-10-2026 8h14

92 Views
Message 1 of 2

Importing email address

I called BT to import my partners email address but they have managed to set her address in place of mine as the account holder email, and I am now showing as account manager so cannot change anything. Very frustrating as it's taken 2 calls and over 1 ¾ to get this far into a simple email import.

Can a moderator help? 

0 Ratings
Reply
1 REPLY 1
imjolly
Distinguished Sage
Distinguished Sage

on ‎14-10-2026 10h13

59 Views
Message 2 of 2

Re: Importing email address

the forum mods do not have account access so either continue with CS or try billing using message now

https://www.bt.com/help/contact-bt/account-and-billing/broadband



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Reply