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NB4
Beginner

on ‎14-10-2026 8h14

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Message 1 of 2

Importing email address

I called BT to import my partners email address but they have managed to set her address in place of mine as the account holder email, and I am now showing as account manager so cannot change anything. Very frustrating as it's taken 2 calls and over 1 ¾ to get this far into a simple email import.

Can a moderator help? 

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imjolly
Distinguished Sage
Distinguished Sage

on ‎14-10-2026 10h13

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Message 2 of 2

Re: Importing email address

the forum mods do not have account access so either continue with CS or try billing using message now

https://www.bt.com/help/contact-bt/account-and-billing/broadband



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