Incoming emails blocked/quarantined by BT?

[mike_hapgood]

I have had some important emails not reach my account, either in Inbox or Junk. Other providers I use put blocked emails into a quarantine area that allows me to safely assess whether or not they are a problem and to provide feedback and request release if not. Most quarantined emails are spam or phishing, so I am very happy to see them in quarantine. But some are genuine so I can then request release - and my feedback hopefully helps to train the systems that spot problem emails. Does BT provide anything like this? 

Fortunately, I have worked round the immediate problem. But it would be better in the longer term if the BT system warned about blocked emails and sought feedback. It would surely help them as well as.

[gg30340]

If BT suspect that an email is spam it is in most instances placed into your spam folder to let you decide whether or not you want to keep it and mark it as not spam.

BT inline with most other email services only block emails from reaching your spam folder it the spam meets all the criteria that have been set by the spam filters.

If it turns out that an email address which is not spam is being blocked you can contact the BT postmaster at   [email protected] and have it removed from being classified as spam.

However it may not be BT that is blocking the email.  Check that it has not been you that has blocked the email address or the email domain(the bit after the @).

To do that log onto your BTMail account using a browser, not an email client/app, and then click on your username at the right hand side.

Select "Settings" then go to the left hand side and select "Mail". Scroll down and click on "Blocked Senders".

croll down the list until you find the email address or the domain you want to unblock and select it.

Click on the small "Trash" symbol at the right hand side. It will only delete the email address from the blocked senders list not your contacts list.

[mike_hapgood]

Many thanks @gg30340 . These are all good ideas (and that I already checked). But my query seeks to go beyond those ideas and perhaps be more in line with evolving practice where we have emails being quarantined due to security issues like DMARC. My experience with other providers is that I often get alerts when emails are blocked from even reaching the spam/junk folder, and can always inspect the quarantine area and see what is blocked. This has several advantages - first I can see that the provider is blocking a lot of problem emails (and praise them for that), but second and third I can provide feedback respectively to the provider and the sender when good emails are blocked (so they can explore ways to avoid this in the future). So I am keen to see if there is, or at least encourage, something similar on the BT side. Given BT's current advertising of a brilliant service, I'd like to suggest a quarantine inspection tool would be a great addition to that service.

So I have to say that I don't yet see a solution to my query. The solved flag should be removed.

[gg30340]

Given that since October 2022 BT no longer supply an email service for new BT customers and do not provide an email service for their other brands EE and PlusNet I doubt they will implement any new additions to the BTMail service. 

As this is a BT residential customer to customer forum and your post does not go to BT it may be that you should try contacting the BT postmaster/email team at the email address I posted who may be able to advise you if this is something that they could implement.