LOGIN TO EMAIL

[WAINWRIGHT]

During last two weeks phone and laptop have randomly not let me login to Email. Get an error message 404 "your browser sent an invalid request", then two factor when you send number BT says "were are having trouble performing verification", odd looking log in pages, pop up saying "btemailauth.bt.com wants to access other apps and services on this device, allow? or block?" Never seen this last before.  Error message  This page contains the following error on line 1 '<' not found. "There seems to be a problem with your account"

Anybody having smilar problems when tring to log in. Thanks

[Peter_W · Accepted solution]

Welcome to the Community, @WAINWRIGHT 

Just to be sure with this one, am I correct in thinking you're logging in to BT Webmail direct from a browser?

If you are using a bookmark for this, I'd recommend seeing if you can try logging in by going to www.bt.com and selecting the email option in the right hand corner of the screen. 

It's also worth checking to see if you get these same errors when using a different connection, too.

Peter

[WAINWRIGHT]

Matters seemed to have settled down, I log in via browser, type in MY BT or the words "email login", but these seemed to have stopped working. a friend advised logging in via Chrome which seems to have worked.  Thanks

[Peter_W]

Thanks, @WAINWRIGHT.

I'm glad to hear you've noticed an improvement here.

What was the other browser you were using, and is this still facing the same issues?

Peter

[WAINWRIGHT]

via MSM page which seems to allow login again.