Log in problems

[landie57]

Reply from BT helpdesk.

Good morning! I'm Shovon, your guide from BT Home Tech Messaging. We apologize for the inconvenience, and we are aware of this issue as there is an outage in the Email/My BT and the BT server. Our backend Tech team is actively working to resolve the issue, which is expected to be fixed within the next 2 to 4 hours. In the meantime, you can try accessing our services using a different device, browser or BT email app. If the issue persists, please wait for 2 to 4 hours and try again periodically. Unfortunately, the outage has rendered our communication channels unavailable, preventing us from sending prior notifications. We appreciate your understanding and patience as we work to restore our services. However, for some customers it's working after resetting the password, so have you tried to reset the password and checked?

[CanardNoir]

Very reassuring reply.

BT should be congratulated on their honesty with this issue.

[Naybother]

Interesting you say Microsoft don't have this problem?

Would appear that this is actually a MS issue - https://www.theregister.com/2025/10/09/kubernetes_azure_outage/

A quick look at down detector site this morning shows that this had quite a wide impact, not just to BT.

[gg30340]

@Naybother 

I suspect that you have misunderstood the messages posted. @CanardNoir  was complaining about the BTMail app always having problems even in comparison to Microsoft.

In reply to that it was posted that Bluemail, Outlook and Thunderbird email apps do not have constant problems. It was not in relation to todays log on issues that some people were having however as it happens I never had any issues logging on to BTMail today using either Thunderbird or  Microsoft Edge web browser.