One particular email address is missing under Premium Mail and does not appear on my my BT products management screen. However, the security system has linked its 2FA to my profile, causing the 'Get PIN' button to crash with a red error loop on login. I've spent the best part of 3 hours on chats/phone to support staff and no one has been able to resolve this so far. This email has a separate my BT from my main account as it was the only work around in the past. Now I can't access that either, it just says 'can't verify you' and doesn't even display 2FA.
Any suggestions. Thank you.
