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Barnjet
Beginner

on ‎10-06-2025 17h54

224 Views
Message 1 of 3

My Username has Account Holder status but I can't create BTID my email is listed as "Recovery" email

Hi,  I currently login to MyBT by using a Username and password.  I also have other email addresses associated with my BT account, and it  all desperately needs  rationalising.  For example, when I try to update my account, I am prompted to "Please Upgrade your Profile" by choosing an email address. This, I understand will give me a BTID.  Please see screenshot

 

Screenshot 2025-06-07 at 16.27.07.png

 

However, when I choose my regular bt address, I get a dialogue box which prevents me using it.

 

Screenshot 2025-06-07 at 16.27.53.png

 

Obviously, for security reasons, I can't post details, so please could someone get back to me via a PM and help me resolve this issue.

Thanks in advance.  

Barnjet

 

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imjolly
Distinguished Sage
Distinguished Sage

on ‎10-06-2025 17h58

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Message 2 of 3

Re: My Username has Account Holder status but I can't create BTID my email is listed as "Recove

This is a customer help customer forum and your post does not go to BT. The forum mods do not have account access so you need to phone CS 03301234150 for help



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Barnjet
Beginner

on ‎11-06-2025 8h30

177 Views
Message 3 of 3

Re: My Username has Account Holder status but I can't create BTID my email is listed as "Recove

Ok, thanks for that advice.    I worry that trying to explain this on the telephone could be difficult.......

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