Nightmare adding email account to Apple devices

[gspearson]

My iPad, now running iOS 17.2, no longer offers an IMAP choice.  It goes straight to a POP set up, no mention of IMAP.  My account in Outlook on my desktop says it is running in IMAP.  I've deleted and reinstalled on the iPad several times - restarting each time.  There is nowhere to put in the outcoing 465 port number.

Any ideas?   

Geoff

[gg30340]

Read messages 2 and 18

[gspearson]

@SimonJones 

Great tip - putting in the wrong password does bring back the IMAP option.  I have my iPhone and iPad back IMAPing.  Still not found the port option box but the system seem to have worked that out for itself.

[strudwim]

Hi I had the same issue, all working ok before then all of a sudden won't let me send email. Did the same steps and rebooted the phone, re-created the account etc but still getting emails stuck in my outbox. Still getting the Cannot Send Mail message however, the username or password for [my email] ..." error.

I've changed my password before thinking it might have been a complexity issue. Nope. Able to receive emails ok and send on other devices. 

Have checked and double checked outgoing mail server settings

hostname: mail.binternet.com
Use SSL: Yes
Authentication: Password (other options only available are MD5 Challenge-response, NTLM or HTTP MD5 Digest)
Server Port: 465

Any suggestions?

[jonlea]

The key is to delete the account and when you recreate put a incorrect password to allow you to set the correct imps details

[strudwim]

Hi have gone in and and manually changed them, thought it was sorted but still getting intermittent issues. Defo a problem still, never have any issues with emails being sent using my iCloud account,

[EmmaA]

Hi, 

I am also having a nightmare and was pleased to see your solution to an earlier problem.

However, when I get as far as the following step, I don't  have a section for Server port in either Incoming or Outgoing mail - I did in the account I have just deleted!   Would welcome some help please!  Thanks in advance

In the Incoming Mail Server section, change the Host Name to mail.btinternet.com

Now enter 993 in the Server port and set SSL to on.

Then scroll down to the Outgoing Mail Server section and change the Host Name to mail.btinternet.com

Now enter 465 in the Server port and set SSL to on.

Make sure the correct username and password are entered.

[gg30340]

This is a three year old thread so depending on which phone you are using there may be some differences to what was posted back then.

As per message 25. When setting it up enter an incorrect password. This will cause the set up to fail and then it will allow you enter all the correct details include the server details.

See link for correct settings

https://www.bt.com/help/email/manage-email-account/manual-settings/what-are-the-settings-for-outgoin...

[EmmaA]

Thank you 🙂