Not receiving your BT email PIN by text or email?

[raymond1234]

As far as I can see it should come by text, even more annoying thought I could get round it by using forgotten password and say I did not have my phone, guess what, the chat link doesn't work DOH

[raymond1234]

Thank you everyone sorted with phone call to EE/BT with no drama, took 10min.

[Polly64]

Hi I'm going to have to try ringing bt. They firstly want to send you a code via email which if you are trying to access this service it's because you don't have any Internet access. So I tried it at home accessed my emails on another device to get the pin then they wanted to send a further pin by text which I couldn't receive as there is no mobile signal here