Outbox backed up

[Large]

How do I delete a message that has already begun sending from the outbox. I have a message that is on continuous loop (sending) and has blocked the outbox so any further messages I try to send are backed up behind the one that won’t go. Currently using the BT Email app version 25.4.0 on iOS.

[Michael_D · Accepted solution]

Hi @Large 

Welcome to the community.

There are a few things to try to clear the email from the outbox.

One is to try to put the device in airplane mode, then force close the app and then reopen the app and see if is gone or can be deleted.

If that doesn't help, try to uninstall and reinstall the app, or check by logging into webmail on the BT website to see if that works.

If you still fine that it is there, get in touch with our email tech guides, who can look into this further for you.

Michael