Phishing Help

[butterup45]

I have received an email supposedly from BT 

"We emɑiIed you Iɑst month to Iet you know ɑbout chɑnges we ɑre mɑking to our Terms of Service ɑnd Privɑcy PoIicy.

AII mɑils, files ɑnd contɑcts sɑved in your ɑccount wiII be ɑutomɑticɑIIy deIeted on Jɑnuɑry 14th, 2026 if you do not verify.

KlNDLY PREVlEW 0R D0WNL0AD THE ATTACHED T0 GET STARTED lMMEDlATELY"

Is this a Genuine  post or a scam. I phone BT Month and was told that it is a scam. How can I tell if this is Genuine  or not. Help

[gg30340]

It is a scam. BT will never email you asking you to verify your email account.

Do not click on the email's links or download anything from a suspect email.

If you have already clicked on the links or downloaded anything you should immediately disconnect your device from the Internet and then carry out a malware and virus check.

See links

What is a phishing scam? Is the email I have received genuine? | BT Help

How to report abuse and phishing | BT Help

[butterup45]

Thanks for the reply I have not opened anything so hopefully I will be OK I will forward it to "phishing @ BT .com" and delete it.

[iniltous]

If you called BT and were told it’s a scam , why the need for extra verification on here  ?

[licquorice]

Even more worrying is why anybody would even consider such an email to be genuine.

[Kimberlin]

@licquorice 

Because folks look at those emails and all sense and sensibility goes flying out the window. It doesn’t matter how many times you tell people that if an email comes into their inbox and but isn’t addressed specifically to them or starts ‘Dear Customer’ then it’s almost certainly 100 percent a scam. Even then if it puts the eebe jeebies up ya, just call your provider and ask them if it’s genuine or not. It’s all incredibly common sense stuff which apparently is really difficult to understand. I’ll get my coat…..