I have had BT email for about 20 years. My wife has her own email address as part of this. When I log in to My BT I can only see one active address which is my own one. I tried to add my wife's BT email address to my BT identity but get the message , "sorry this mailbox has already been claimed'.
I am planning on stopping using BT broadband and moving to premium email. how can I add my wife's email address to my account?
