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Message 21 of 23

Re: Can't send / receive email abroad

Hi @Dreaming3 

Our email support team have looked into this for you and made a few changes at our end. Please let me how you get on sending and receiving emails now?

Thanks 🙂

Leanne.

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Message 22 of 23

Re: Can't send / receive email abroad

No change other than I received a bunch of emails this morning on one email account but nothing on the other. The account that got some emails this morning has now stopped receiving emails again.
Still can’t send emails. The other account still has no folders other than the In box but it’s got nothing in it. Can’t add my accounts to the Outlook app to use that in stead. It won’t accept my email address and/ or password. I’ve got the BT mail app on my iPad and managed to get both my email addresses added to that. But on the iPhone it will only accept one email account.  And I think that app only accepts btinternet email addresses. I’m using our own dedicated WiFi here in Canada so don’t use public WiFi. I’m not using roaming or other data because it’s too expensive from EE. 

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Message 23 of 23

Re: Can't send / receive email abroad

Hi @Dreaming3 

Thanks for coming back to me. 

I've sent you a private message to get some extra details.

Leanne. 

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