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Jimmygolf24
Beginner

on ‎19-04-2026 9h23

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Message 1 of 2

Re: Emails on iPad and mobile not downloading

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I have had the same issue in the last few days. I can get my emails by logging onto BT about not on my phone or iPad accounts. I am an EE customer now but that switch from BT was ages ago and I have not been advised of any ‘downgrade’

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gg30340
Distinguished Sage
Distinguished Sage

on ‎19-04-2026 13h47

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Message 2 of 2

Re: Emails on iPad and mobile not downloading

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How long was "ages ago"?

Check that your iPad/iPhone have the correct IMAP settings as per this link.

BT Email server settings | BT Help

Check that your BTMail email account is still registered as a "Standard" account. To do that log onto your MyBT and go to "Your Products" then "Email Manage". It should show the status as "Standard" and not "Basic".

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