Hi gg30340
I am unaware of posting same issue to multiple threads. Apologies. I responded on multiple threads, which I consider valid, but I hadn't realised that I had started multiple. I simply added a comment to the previous post. NOT MY POST.
But the problem remains.
I'm only an occasional poster and frankly not sure where to seek help on this. BT forum or MS Community. Because neither appear to have clarity on a response. They usually point at eachother or advise to 'disconnect and restart'. Something I've now done multiple times. Live.com, gmail, and 123 reg emails work fine coming into New Outlook. Only BT MAIL, my primary email fails. This time it appears to be completely gone. Deleteing and starting from scratch (which i've done many times int he last 8 months or so) has not fixed it. My wifes laptop and her email has also failed via New Outlook. Hers also works via Apple mail.
So I conclude its the handshake between NEW Outlook and BT email. Confirmed by 2 other client working fine. Apple and Thunderbird work fine. I've manually set up the imap settings and they are correct. But BT doesnt like outlook or New Outlook doesnt like BT.
In all the threads on the problems with BT mail & Outlook I've seen no clarification or definitive answer.
It's not likely a BT problem but that's no reason not to come here seeking guidance from other who may have found a solution. Microsoft tell us its a BT issue. But they don't explain what the issue is.
I lay the problem at the feet of Microsoft. I'm 40 years in Software business and now retired. I've used Outlook most of that time. I'd like to stay with Outlook.
Just seeking answers.
And to those who continue to promote other clients. Many thanks but , YES.. I get it.
I've got them, I've used them. I understand they are available.
I still need a solution for NEW OUTLOOK.
Living in hope.
