Suddenly seem to have been downgraded to basic web email.

[licquorice]

I am very dubious of a piece of software that regards POP as being an outgoing protocol.

POP3 is purely a receive protocol, outgoing is SMTP.

[terrypin]

Yep, I'm guessing that you're right. 3-4 days chasing moonbeams!

Hmm,- of course that means I could lose it again tomorrow. 

Thanks again for your patient help. Very much appreciated your BT expertise.

[terrypin]

I can't believe it - the exact same error message is back again this morning. It's plainly a BT server problem.

Can someone please get BT Tech Support onto my case please?

[terrypin]

Can't seem to edit my previous post, so...

As the real issue has not been resolved, despite yesterday's short-lived recovery, perhaps I should start a fresh thread, with title 'Cannot send  BT emails through my POP-based app' ?

Meanwhile I spent the morning chatting online with BT. Their conclusion:

"I have got this checked through our Server team and they have also confirmed they are getting the details and IP and server logs since this email address is being used through different email applications and I am not finding any error from our end."

[gg30340]

Perhaps it is time to give up on the Agent email client that you are using and use an email client such as Thundrbird that you know works without any issues.

[terrypin]

The issue raised in the longish thread 'Suddenly seem to have been downgraded to basic web email' has not been resolved, despite yesterday's short-lived recovery. So I'm starting a fresh thread, with a more appropriate title.

Latest exchanges online:

BT:
"I have got this checked through our Server team and they have also confirmed they are getting the details and IP and server logs since this email address is being used through different email applications and I am not finding any error from our end."

Me:
"The one piece of evidence that seems hard to understand is what I described earlier. Namely that yesterday the problem suddenly disappeared. I was sending without errors, and celebrating all evening!

BT:
See, it clearly suggests that there could be an issue with the application that you are using. Since all the other email applications are working absolutely and it is the application on the desktop which is not working fine suggests that the application server is not being able to get in sync with the BT Email server and for which this is happening.

It might happen that Last Night, the Application Server was in sync with the BT Email server and for which it did work but now, it is not getting in Sync wherein the other Email applications are getting in Sync with the BT Server"

Me:
"OK, xxxx, you've done your best so far, thank you. I'm obviously still unhappy, but we'll call it a day for now! If you learn anything encouraging, email me please.

--------------------

On the Agent side, nothing new forthcoming so far.

I'll have to depend on the advice from gg30340 to wait in hope for a  few days!

[gg30340]

I have merged your two threads as it is only the title that is different and not the problem. The earlier thread also allows the history of your problem be seen and what responses you have had to try and resolve it.

[terrypin]

OK fair enough. I thought maybe the old title wouldn't get much attention. My money is still on an intermittent server problem, possibly only for outgoing POP. DFo you/anyone have a BT terchnical contact?

[Peter_W]

Good morning @terrypin, now that a few days have passed since you last mentioned issues here, have these problems persisted or have you noticed an improvement?

I had a check with our email team on this one and they're not aware of any similar reports from other users, so it may be worth testing things with a different client like some of the other guys have recommended.

Peter