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Trouble accessing email

Hello from Dusit Thani Pattaya. A guest staying with me, who is your client from England, is currently having trouble accessing his email through the mail app on his Samsung phone. It’s showing a “user password incorrect” message, but he’s confident it’s correct since he can log in via the website. Is there an issue with your email server, or do you have any recommendations?

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Re: Trouble accessing email

Ask him to try using a web browser instead of his BTMail app.