Two step Security log in.

[John_N]

Last week I reported a fault.  At some time whilst I was progressing this a screen came up telling me I now had two step authentication.  I didn't ask for it, I don't want it, and I can't remember giving my mobile no. to BT but they have it.

Most of my email is dealt with from my desk top and a lot of the time I don't even know where my mobile is (In the last three weeks I've made £1.40 worth of calls on P.A.Y.G.).

Can I refuse it?  And if so how.

[imjolly · Accepted solution]

there are numerous posts on this subject if you use search facility on the forum

the quick answer you cannot opt out

if you use app for mail then 2 step not required

[John_N]

Thank you. This evening when I logged in I went straight in with address and password only.