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Message 11 of 17

Re: Unable to send any emails

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Good morning,

I have now turned off the router and restarted - also cleared cookies. Yesterday I also used two different laptops (one a PC, another a Chromebook) so inadvertently tried using two different devices in two different locations (so different WiFi) and the issue persists.

After turning everything off and clearing cookies I am left with the same issue still. 

Claudia

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Message 12 of 17

Re: Unable to send any emails

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Thanks for giving that a try for us, @claurosani.

It's best for us to double check what's showing at our end now, so if you give our team a call, they can help you get this all checked out. 

Peter

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Message 13 of 17

Re: Unable to send any emails

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will try that, thanks.
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Message 14 of 17

Re: Unable to send any emails

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Dear Claudia, That was exactly the same error message I rec too, when I tried to send an email which did have several URL links but these were legit, even when I took these out, it did not send. Hope you get yours sorted soon
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Message 15 of 17

Re: Unable to send any emails

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dear Claudia, please do not worry, emails are like like, we type often on spur of moment writing what comes into our head, and sometimes what we write can be misunderstood, there is no need to apologize, everyone has a right to post, to ask for help and we are not all confident in techi things to do what may be suggested. It was good of "distinguished sage" taking time to offer help and I will rem that suggestion and perhaps try it out too.
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Message 16 of 17

Re: Unable to send any emails

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Well I've been on a webchat with a BT person for the last hour or so and they too don't know why it's happening!

Claudia

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Message 17 of 17

Re: Unable to send any emails

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Hi @claurosani 

I've sent you a Private Message to help further.

Linzi