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Sazj
Beginner

‎07-08-2025 10h10 - edited ‎07-08-2025 10h13

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Message 1 of 2

Unable to send emails - too many messages 2.4.6.3

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Hi 

I am suddenly not able to send emails from my account using either Outllook Classic, Bluemail app, or BT Webmail. 

"Failed to send some messages - 421 Too many messages (2.4.1.3) from xxx.xxx.xx.xxx

 

I am receiving emails fine .....just unable to send

My other BT internet account address is working fine.

Can anyone help?

Thanks 

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1 REPLY 1
gg30340
Distinguished Sage
Distinguished Sage

on ‎07-08-2025 17h28

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Message 2 of 2

Re: Unable to send emails - too many messages 2.4.6.3

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Are you presently a BT Broadband customer or are you paying for your email through a BT Premium email account?

If neither of the above your email account may have been downgraded to a BTMail Basic account which can not be used with an email client

See link

https://www.bt.com/help/email/bt-email-products

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