What happens to my BT Email and BT Cloud if I move to New EE?

[David500]

Norton with EE broadband is an extra service paid for monthly. Last figure I’ve seen is £5/mth.

[gg30340]

@jeb0007 

The information from the CEOs office is not correct.

"The only reason you would be charged if you move to another provider outside BT/EE."

If you moved to another provider you would only be charged to keep your BT email address if you chose to pay for a BT Premium email account. This would allow you to use your email account using an email client/app and a web browser.

If you do not move to BT Premium account you still keep your email account but it becomes a BTMail Basic account which is free but  can only be used with web browser and not with email clients or apps.

See link.

https://www.bt.com/help/email/bt-email-products

[jeb0007]

Having a horrible feeling that when switched to you EE you not be able to use MS Outlook and have to use the WEB mail. Can it get worse.. Anybody know more??

[licquorice]

Have you actually read any of the thread?

[gg30340]

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@jeb0007 wrote:

Having a horrible feeling that when switched to you EE you not be able to use MS Outlook and have to use the WEB mail. Can it get worse.. Anybody know more??

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If you can not be bothered to read what has already been posted please stop wasting our time by posting anythng else on ths thread.

[jeb0007]

The question I ask was not mentioned.  Are you always so rude

[gg30340]

The question you asked has been answered many times already. Try reading the first message paragraphs one, two and three. Plus the other messages that answer your question! 

[SR6]

This is contradicted by the latest info in MyBT encouraging me to upgrade to EE. Within the upgrade info is a video from a presenter called Holly and 3m 50secs in she says”your BT email and BT Cloud account will no longer work when you move to EE”! I then spoke to Customer Service and they were thrown into confusion after they viewed the video as they were not aware and had been confirming the opposite to customers!! Appreciate any further clarification from BT please

[ChristopherPovey]

Well BT knocked BT Cloud on the head a sometime ago. We switched to EE from BT two days ago & can still access our BT emails through Thunderbird on Windows & Gmail app on Android.

[smartcall88]

I left BT for EE last October and am still able to access my btinternet email through Thunderbird.