When replying cursor is not at top of email

[IMacD]

Yesterday I was replying to emails and the cursor was set at the start of the text 'original message' and cannot be shifted to the start of the reply. Same again this morning. How can I get it back to where it has always been?

I am using BTMail in  Chrome browser on my desktop.

Thanks

[PeteTH]

I've had this too, over a few days last week, but intermittently. Was ok on Friday 2 May.
Webmail with Edge.

[Mark572]

Yes, I also suddenly have this exact same problem, starting a day or two ago. This is quite annoying as it means that my reply messages are marked with the bars that are meant to indicate just the original received message. Which is confusing for the recipients.

I'm using Firefox browser (latest version). So that's now 3 different browsers that this issue is reported as showing on, so it doesn't seem to be a browser-related problem.

Maybe BT have made a recent update to the webmail software and accidentally introduced this problem? Please can it be fixed soon?

[JordanTA]

Hi there, really sorry about this. We're aware of the problem and are looking to have it fixed ASAP. 

Sorry for any inconvenience in the mean time. If I get a specific date for the fix, I'll let you know. 

[IMacD]

Thanks. Look forward to hearing it has been fixed!

[DISRUPTED]

Yep, same problem noted.

[Bethany247]

I have the same problem. So many things have been changed recently that it is so annoying but hopefully it will be fixed soon.

[JordanTA · Accepted solution]

Hi, this should be fixed now. Let us know if you're still having issues. 

Cheers

[PeteTH]

This problem was still there in an email reply I sent today at 16:54.

[IMacD]

Problem fixed for my email at least.

Many thanks