blacklist removal contact

[doesntmatterjustreg]

What is the contact info to get our domain removed from your email blacklist? We're an amateur radio organization that supports tens of thousands of users, yet any support emails from our helpdesk to btinternet.com users bounce. As a volunteer, I don't want to make international calls on my personal cellphone to the listed phone number (only contact info I can find on the website).

[licquorice · Accepted solution]

https://www.bt.com/help/email/bt-email---best-practices-for-postmasters-and-senders-of-email

[doesntmatterjustreg]

I'll agree that it was solved when someone gets back to me to tell me it's solved. Nobody is written me about it yet. In the meantime, please leave the subject open.

[Leanne_T]

Hi there @doesntmatterjustreg 

Thanks for coming here 🙂

The thread will remain open, the advice provided is the solution for the community as this has the information you need including an email address for you to contact the relevant department. 

Thanks 🙂

Leanne.

[doesntmatterjustreg]

Understood and I did.  Since I've seen others with this problem I'll wait and see if anything actually gets done about it.

[gg30340]

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@doesntmatterjustreg wrote:
I'll agree that it was solved when someone gets back to me to tell me it's solved. Nobody is written me about it yet. In the meantime, please leave the subject open.

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Just to that you are aware as it appears that you are not, this is a BT residential customer to customer forum. Your post does not go to BT. 

[doesntmatterjustreg]

I wrote to the email address in the provided link two days ago; I'm aware posting here wouldn't be the whole ball of yarn...

[gg30340]

The BT Postmaster is not renowned for its timeously replies. I would suggest that you keeping emailing them until you get a reply.

[doesntmatterjustreg]

Thanks, I kinda thought that might be the case; I'll def take your advice...