email outbox blocked

[KBaker]

I sent several emails over the weekend all about golf.  Most of the messages included a link to part of a website connected to the subject matter of my message.  BT ended by blocking all outbound emails but has not sent me an error reference.  I am still blocked even if the message has nothing to do with golf

[gg30340]

When you say blocked, do you mean that you can not log onto your email account or that you can log onto your email account but after composing an email you can not send it?

If it is that you can not send it what happens to the email, does it end up in your sent folder?

Have you tried logging off your email account and restarting your device?

[KBaker]

From my desktop or smartphone the composed email goes to outbox but wont send

[gg30340 · Accepted solution]

Are you presently a BT Broadband customer or are you paying for your email through a BT Premium email account or did you migrate to EE Broadband?

If none of the above your email account may have been downgraded to a BTMail Basic account which can not be used with an email client or email apps such as those on mobile devices.

See link

https://www.bt.com/help/email/bt-email-products

Have you checked that there are no emails stuck in the sent box on all your devices and if there are you will need to delete them.

[KBaker]

I probably need to upgrade to premium as I came away from BT broadband about a year ago