email

[tezz7624]

example

receive two new emails in inbox

click on first to read and get info from the second 

the system has jumped to the next email and now it looks like both have been opened and I haven't read any yet

[Chris__S]

Hi @tezz7624 Thanks for getting in touch with the EE Community.

That does sound odd, could I just double check, is it your BT mail inbox where you're experiencing this issue?

Chris S

[tezz7624]

it has took me this long to answer because the system wouldnt let me in wouldnt accept my username tried sending for new password twice still wouldnt accept it even though username is on the email request

anyway didnt know could talk about other emails on here but yes definately bt email

[Leanne_T]

Hi @tezz7624 

Thanks for coming back to us. 

Have you tried logging out of the email account and back in? 

Are you logging into the BT email via a web browser or the app? 

Speak to you soon 🙂

Leanne.

[tezz7624]

have I tried logging out

that beings up another point

every now and then system says we have had enough of you now We've logged you out

so yes every now and again have to log back in

other question is log in with  phone app

[Leanne_T · Accepted solution]

Thanks for coming back to me @tezz7624 

I would suggest getting in touch our technical support team who will get this looked into for you 🙂

You can find ways to get in touch on our Fix email page. 

Leanne.