Hi, I’m having problems with my email account on the iPhone Mail app. I have deleted the account, switched off my phone and then added the account again.
I am getting a message to say “the imap server doesn t support password authentication. Please check your account settings and try again”. I then input all the details manually and click next but getting a message saying “cannot connect using ssl”
Can anyone please help. I have set up my BT Mail app with the same settings and that is fine. I can also access my email on webmail so username and password are correct. I have been going round in circles all morning. I’m clearly doing something wrong but not sure what. I have two email accounts (one BT one Outlook) so want to use the iPhone mail app to have them both on the same one.
Many thanks
Solved! Go to Solution.
Are you a BT Broadband customer?
Just to check that you are using the correct settings are as per the following link and ensure you have not selected password authentication.
Thanks gg30340
I have been able to resolve the issue. I had a vpn switched on and that was causing the issue. I have switched it off and everything is working fine.
Thanks again