keeps telling me my login details are wrong but I know they are right.

[Keith_Beddoe]

@glenys58 

This is just a customer to customer help forum, everyone here, including myself, are just customers.

The only BT Employees are the forum moderators.

Try calling 0330 1234 150

[DanielS]

Hi @glenys58,

Did you call the number @Keith_Beddoe suggested?

If you still can't get in, let us know if you are you trying to log in to your email through https://www.bt.com/mail, on the BT Mail app or using a third party email app or client.

Thanks
DanielS