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Do not post your email address but you will need to give more details about what the problem is.
Are you a Are you presently a BT Broadband customer or are you paying for your email through a BT Premium email account?
What do you mean reinstate blocked email address?
Is it an email account that you are unable to get logged onto?
Is this happening when you use a web browser to access the email account or are you using an email client or email app to access the email account?
I found the solution