two step authentication

[menumad]

Suddenly I am being asked for a code that is sent via text to my mobile to access my BT email on the web which is fine for me but not much good to my husband who shares an email account with me how do I switch this off.  I certainly did not turn this on and the same thing is happening on my ee account if I wish to check my bill.

[gg30340]

It is a security change that BT have made and there are numerous threads regarding this if you search through the forum.

The short answer is that you can not turn Two Factor Authentication off.  

As regards sharing your email account with your husband that of course is your choice but the 2FA PIN will only be sent to the account holders mobile number that is on record within their MyBT.

[menumad]

is there any way two mobiles can receive the same verification code.  Also if we stick to using one device (a laptop) will we  still have to verify account every time what a nightmare!

[gg30340 · Accepted solution]

The PIN will only be sent to one mobile.

If you use an email client such as Thunderbird or Outlook on your laptop it will not require 2FA and you will not need to enter a PIN.

Your device will become a trusted device after an indeterminate time decided by BT which when this happens you will not need a PIN. 

[CL22]

We have the same problem.  A shared email used by husband and wife for all emails relating to household accounts, deliveries etc.  The whole point of having a shared account is so that if one of us is incapacitated for any any reason the other can still access the account and deal with everything.   BT needs to allow more than one telephone number to be linked to 2FA.  This option is possible as other companies offer it. 

Listing devices as trusted doesn't really help, as often when there is an update to browser, or cache is cleared etc, the trusted listing is wiped.

Does BT actually read the messages on this forum though? 

[gg30340]

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@CL22wrote:

Does BT actually read the messages on this forum though? 

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No. This is a BT residential customer to customer forum. Your post does not go to BT. The only BT staff are the forum moderators who do not necessarily read all the posts.