when trying to login to email on my mobile i keep getting message my password is incorrect.

[jayvtee]

I HAVE ONE THE WHOLE RESET ( PC + MBLE) IT RESOLVED THE PROBLEM UNTIL THE NXT TIME I TRIED TO LOGIN ON MY MOBIILE BUT AGAIN TOLD PASSWORD IS INCORRECT. ANYONE HELP PLEASE

JAMES

[Peter_W]

Welcome to the Community, @jayvtee 😊

When you're logging in via your mobile, is it the dedicated BT Email app that you're using, or is it a separate client?

If you try logging in to BT Webmail with the exact same details that are being knocked back on your mobile, does this work as it should do?

Peter