3 questions about the conversion to digital voice?

[Alan_C]

Question (1) What is the quality of digital voice like? How does it compare with the bandwidth of  the current analogue system?

I ask because the clarity of DECT phones is poor; can I expect the digital voice quality to be at least as good as the (far from brilliant, but good enough) analogue signal?

For questions (2) and (3) see later comments below.

EDIT: to add that there are two more questions below.

[Alan_C]

Card through the door says if I need an adaptor because the telephone is not near the router, order one at bt.com/dvequipment.

Go to that webpage, enter telephone number, system says "not eligible".

So where do i go to get an adaptor sent to me?

Incidentally the "online chat" is also not working.  I cannot use the telephone to speak to someone.

[imjolly]

have you actually been moved to digital voice?

did you try  texting ADAPTER to 61998

[Alan_C]

What happens to existing wired extensions when digital voice is implemented on a copper (fibre to the cabinet?) installation?

Clearly they won't work any more as they stand because there won't be an analogue voice signal at the master socket any more.  So does BT do anything to convert the installation?  Or is it up to the householder to find (and pay for) a new solution to their extension needs?

[jac_95]

Hi Alan_C,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

Got some questions or want to learn more about BT’s Digital Voice rollout? BT are running localised events as part of the regional rollout of Digital Voice - Click here to view the Digital Voice events

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

[Alan_C]

I haven't tried that (yet), as I thought it would be more involved than using the website. But thanks for the reminder!

[gg30340]

I have moved all your posts onto one thread as they are all related to you moving to DV and it keeps the questions and answers all in the one place. 

[Alan_C]

Well, I thought I was posting in a forum dedicated to the Digital Voice. Moving three completely separate questions into one thread just adds confusion.

[gg30340]

It is a not a forum just about DV. It is a BT forum which has a board for questions about DV. It is more confusing to have your questions spread through out the DV board rather than you just asking all your questions on one thread.

It might also be worth you actually searching through the board as the questions you are asking have already been asked and answered previously.

[Alan_C]

I did search. I also read the FAQ.