30 days before I can request my old landline number back?

[Katie_J]

Hi @JoolsMc66. 

Our accounts and billing team will be able to help with this. 

If they can't they will be able to connect you with an agent who can. 

Please keep me posted. 

Hope this is resolved soon for you. 

Katie

[chrisjp]

"I have called 3 times on their behalf to help retrieve their original number but have been told they need to wait 30 days before we can do this.."

I'm afraid this is another example of BT's badly trained and/or clueless customer "service" agents. You needs to keep badgering BT about this, keep calling them and hope you'll, by chance, get someone who actually knows what they are doing.

[JoolsMc66]

Thank you

[Katie_J]

Hi @JoolsMc66. 

I'm just checking in to see how you got on with calling our customer care team?

Is this now resolved?

Speak soon, 

Katie

[JoolsMc66]

Hi Katie, this is a problem occuring with my parents landline. I dont live with them so i will take a drive over today or tomorrow to try and sort it out. They are both in their eighties and dont feel they can do this themselves. I will let you know how i get on definitely

[JoolsMc66]

Hi Katie, just spoke to connections. All resolved, should be getting their old number back by midnight tomorrow. Phew, thanks for your help.

[Katie_J]

Thanks so much for keeping me updated @JoolsMc66. 

I'm really pleased this has now been resolved for your parents. 

Katie