I have done a factory reset on my Smart Hub. The Internet now works but my Digital voice phone says it needs to be 'Activated'. How do I do this?
I think this is something that has to be initiated by BT and carried out by Openreach. Go to 192.168.1.254 on a web browser connected to your SmartHub and see if your phone number is shown in the "Phone" section. If there is no phone number shown then BT has not yet activated your phone, and you might find your old analogue phone connection still works
was your DV phone working before the factory reset
Hi @IanLoughlin The factory reset (I hope you saved your contacts first) will de-register all your DV phones. You will need to re-register them again.
"Activated" would seem an odd message but if you've factory reset the SH2 then I expect you just need to re-pair the phones, either via the WPS button on the SH2 or via the phone section of the web interface. You may need to also factory reset the handset(s) first to remove the original pairing.
There is a separate backup for contacts in the phone section.
https://www.bt.com/help/landline/digital-voice-phones/migrating-contacts