Advanced Phone Z won't make outgoing calls

[timngail]

We have set up our new Advanced Phone Z base unit and two handsets per the set up guide. The base unit is plugged in to our Vodafone broadband router. 

We can receive incoming calls, but there's no dial tone and we can't make outgoing calls. We've tried the microfilter but that doesn't work either.

We don't have a standard main phone socket - we have an Openreach box that does not have the standard line cord socket (or any free socket).

Help!

[gg30340]

If you are a Vodafone customer you need to post in their forum.

[imjolly · Accepted solution]

as a vodafone customer you need to ask on their community forum or try the help number here

Product helpdesk information

If your phone is within warranty:

By phone: 0800 145 6789

Monday to Friday 9.00am to 5.30pm, Saturday 9am to 2pm

By email: Click here for email support

[Crimliar]

@gg30340 There are no Vodafone user forums anymore!

[gg30340]

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@Crimliarwrote:

@gg30340 There are no Vodafone user forums anymore!

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As I have no interest in Vodafone I obviously did not know that.

That however does not take away from the fact that this forum can not assist a Vodafone customer in resolving a phone fault other than doing as @imjolly has suggested if that is relevant.