BT Decor 2600 corded and hearing aids

[Windsor4271ont]

Above telephone states that is is hearing aid compatible. my system is on Digital Voice. I use Phonak hearing aids which have a T-Coil setting. When I receive a call on the 2600 I switch my aids to this position. But there is no difference whatsoever in the sound. As my hearing loss is profound, this is most frustrating. The phone is out of warranty.  Any thughts?

[jac_95]

Hi Windsor4271ont,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

Got some questions or want to learn more about BT’s Digital Voice rollout? BT are running localised events as part of the regional rollout of Digital Voice - Click here to view the Digital Voice events

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[licquorice]

Did the phone work with your hearing aids before moving to Digital Voice? It shouldn't make any difference if you are on DV or still analogue.

[Windsor4271ont]

Because of my poor hearing I have always used the phone as 'handsfree' assuming that the coupler was within the phone itself. I have now been told the T-Coil is within the earpiece of the handset. So no matter how close I got to the phone it made no difference to the reception! So problem solved.

[licquorice]

I must admit I rarely use the landline.

Far better reception using my mobile linked to my hearing aids via Bluetooth.