BT Digital Phone stuck on Synchronising Handset Data

[dgoel]

WE have 4 BT HD handset phobes stuck on synchrosing What is the solution

[imjolly]

@dgoel 

have you tried resetting your BT router  bear in mind a factory reset will delete all your contacts so you need to save contacts in hub to external source before factory reset

[Woble]

I was finally advised by BT engineer that the handsets all had to be in range of the router itself and that the chain of repeaters used to get Wi-Fi throughout the house would not do the job. I changed those a long way from the router back to the old handsets and linked them to a BT digital voice adapter. This has worked although contacts and answerphone messages are not synched between the two groups. It might be helpful if BT engineers realised this when initially setting up the system

[imjolly]

@Woble 

the DV handsets connect to the SH2 base using DECT not WIFI hence why discs are no use for DV

[Woble]

Thanks for the explanation. A pity the engineers who came out a number of times didn't know this. It might have saved us all a lot of frustration and wasted time.