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BT Essentials and Digital Voice
I'd like to set up BT Essentials for my elderly mother. She is eligible but BT is insisting she accepts Digital Voice. She is easily confused and cannot possibly manage having a mobile phone option in the case of the (regular) powercuts experienced in her area. Today, I read that BT are suspending the enforcement of Digital Voice to elderly and vulnerable people. Does this development mean I can move her to BT Essentials and save her nearly £30 per months?
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Re: BT Essentials and Digital Voice
is your mother currently a BT customer for broadband and phone?
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Re: BT Essentials and Digital Voice
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Re: BT Essentials and Digital Voice
No new analogue PSTN connections are allowed, so any change of contract means the phone part of the order, will have to be carried over the Digital Voice.
An existing phone can be used just as before, but some form of backup power would be needed in the event of a power cut.
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Re: BT Essentials and Digital Voice
sorry but is the BT account in your mother's name or was it your father's account? if the latter have to had account changed to your mother. just the person claiming benefit has to be the same name as the BT account holder
is your mother registered here as a vulnerable person
https://www.bt.com/content/dam/bt/help/including-you/BT_Free_Priority_Fault_Repair_Scheme.pdf
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Re: BT Essentials and Digital Voice
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Re: BT Essentials and Digital Voice
this is the recent article and it doesn't say that the move to DV is being suspended
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Re: BT Essentials and Digital Voice
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