cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
257 Views
Message 1 of 4

BT Premium Phone and Digital Voice

Hi all.
I have been migrated to Digital Voice and have a landline and 2 BT PREMIUM HANDSETS.
I have plugged one of the BT PREMIUM HANDSET into the back of the router - green socket.
However:-
1. No dialing tone.
2. Unable to make calls.  Try to dial and get LINE IN USE - CALLS CANNOT BE MADE.
3. Phone inwards from my mobile and the phone rings once and my mobile number can be seen on the BT PREMIUM HANDSET screen but cannot answer the call. 
Can anyone help with a solution so I can use my landline?
Thanks

0 Ratings
Reply
3 REPLIES 3
249 Views
Message 2 of 4

Re: BT Premium Phone and Digital Voice

0 Ratings
Reply
179 Views
Message 3 of 4

Re: BT Premium Phone and Digital Voice

Hi there @BigDog 

Thank you for coming to the community. 

Did the advice @jac_95 provided help you with the phone not being able to make and receive calls? 

If not, have you reported the problem to our technical support team? 

Thanks 🙂

Leanne.

0 Ratings
Reply
174 Views
Message 4 of 4

Re: BT Premium Phone and Digital Voice

did you reset SH2 after digital voice activated.  you can check activation of DV in hub manager

 



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.