Many thanks indeed Chris. The reason I could not see Message Now was because I always logged into My BT which does not include this functionality. So I have just used it [without logging in] and did manage to communicate with a human! It seems that the BT voice mail was not sent by BT but was scam which is rather worrying. Still, thanks to you I have been able to communicate with BT.
Could we keep this link to further discuss the issue of disability and help other people. It is rather cliche to state that the population is getting older... and living with many impairments which make communications extremely difficult. Millions cannot use a smartphone because: they cannot hear, have speech impediment, hand arthritis, other musculoskeletal problems, neuro divergence, Parkinson and other tremors... Most are not aware that if they can use a key board they can use a laptop [or desktop/tower] to control the smartphone which does not have to be held, touched other than switching on and off. I have come across people who think that the smartphone keyboard needs to be used in order to benefit from BT Relay UK. This is not true, the laptop can control the Relay communication channel. There is a huge awareness campaign to do, which, of course, would also benefit BT by increasing its customer base.
Incidentally, my laptop uses Microsoft operating system and the smartphone is a Samsung using Android OS. Both pair automatically. This is also useful for anyone wanting to use the NHS App.
Thanks again for your help
