At the end of March we renewed our BT contract. I specifically asked if we'd still be able to use our landline and the answer was 'Yes'. In May we realised that our landline had been disconnected so I called to find out why. I was eventually told that it was because of the way we had renewed our contract. They then re-connected the landline but with a different number. Given our GP, hospital, solicitor, elderly relatives etc had the old number , we wanted it restored.
On June 3rd I was told that the old number hadn't been reallocated and therefore it would be restored to us in five working days. It still hadn't happened by the end of June and now I'm being told that it's impossible to do this as more than a month has passed.
So three issues with BT:
1. Why disconnect the phone when I was explicitly told it would still be useable?
2. Why wasn't the original number restored within five days as promised?
3. Where does the arbitrary 'more than a month' come from? Why can't it be reallocated now (assuming it hasn't been reused) given that it was BT's error?
Any thoughts as to what to do next? Changing the number with all of our various contacts will be extremely difficult and time-consuming.
