BT exhorting me to connect up Digital Voice but nothing sent to me!

[dickiemint]

I've now had a second text from BT exhorting me to connect up a router and set up Digital Voice. BUT, I've had no advance notice or Smart Hub sent me!

The helpline is useless, no option for this and the nearest wanted to test my line! Got an automated phone call back with an option to connect to the helpline with a 30 minute wait!

For a communications company BT are useless! And no other way to contact other than this long wait phone number.

Complaint and email to BT CEO going in!

[iniltous]

If you are a BT Broadband customer with an old BT router , one without a phone port and haven’t been supplied with a SH2 , but are unwilling to wait to speak to a BT guide about this ( perhaps you were sent one and it was recorded as received but whoever accepted it hasn’t given it to you or whatever ) that’s up-to you , it’s possible that a Moderator will offer to look into this for you but usually they advise to contact customer services .

You must be unique if this is the first time you have had to call an organisation and are outraged at the prospect of having to wait for an answer , the extent of firing off an email to the company CEO complaining about this 

[ScarletP]

Nowhere near as unique as you might think.

[Manatarms84]

When you actually are moving to digital voice you will have been sent a smart hub 2.  As @iniltous mentions there are a few reasons why this may have not reached you.  You will need to contact customer care (If you don't want to wait in the call queue then you can text GUIDE to 61998 and someone will call you back)

This option is clearly mentioned on the contact us page as an option

It will be, I'm sure a very easy fix to put in place.