BT have changed my phoneline to EE, now no service.

[Keith_Beddoe]

Unfortunately the process of moving (forcing) customers from BT to EE, seems to go wrong many times, so you are not the first.

[Keith_Beddoe]

That would be the case. It could be even longer if EE are still processing things, as it could get stuck in the system. Would have been better to let another ISP do that, as that is the normal way.